Based on the industry-wide spiraling decline in customer service, I am more encouraged than ever about the future for independent retailers who are paying attention and minding their store. When the Chicago Cubs and Florida Marlins met for the World Series in 2003, Sports Authority, who had just moved out of their Florida based corporate […]
Archives for February 2004
Achieving Profits in Every Business Cycle, Part I
According to the most reliable news reports the economy, and retailers as well, are coming out of a deep slumber. Retailers had the best Christmas season in three years. But what of the intervening three years? Whether it was the bursting of the hi-tech bubble which dragged the entire stock market down, the war in […]